tag:status.signiant.com,2005:/historySigniant Cloud Services Status - Incident History2024-03-29T03:53:11-04:00Signiant Cloud Servicestag:status.signiant.com,2005:Incident/175626252023-06-13T17:48:56-04:002023-06-16T12:39:58-04:00Increased error rates with console.signiant.com<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. All services are operating normally.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Monitoring</strong> - Error rates have returned to normal and all services are operating as expected. We will continue to monitor for any latent issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:46</var> EDT</small><br><strong>Update</strong> - We are continuing to see improvements, and are continuing to work on full resolution of this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:37</var> EDT</small><br><strong>Update</strong> - We continue to work on infrastructure changes to minimize errors.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:59</var> EDT</small><br><strong>Update</strong> - We are seeing improvements to performance, and continue working on full resolution.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:45</var> EDT</small><br><strong>Update</strong> - We are continuing to update infrastructure to mitigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Identified</strong> - An issue has been identified with an upstream service provider. We are in the process of applying mitigations to rectify the degraded performance that some client may be encountering.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates with console.signiant.com. Some clients may encounter errors when logging in. Transfers are not affected.</p>tag:status.signiant.com,2005:Incident/174222112023-05-30T11:43:54-04:002023-05-30T11:43:55-04:00Increased error rates with the Media Shuttle portal management interface<p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Transfers were unaffected.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates with the Media Shuttle management interface.<br /><br />Transfers are unaffected.</p>tag:status.signiant.com,2005:Incident/162546002023-02-23T15:11:52-05:002023-02-24T12:21:27-05:00Increased error rates with SDCX servers<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:11</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates for SDCX connectivity and all systems are operational.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:48</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing increased error rates for SDCX connectivity. MediaShuttle portal browsing and Jet transfers should now be operational. We continue to monitor the situation.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:34</var> EST</small><br><strong>Identified</strong> - We have identified an issue with a cloud service currently in an outage state. We have applied a mitigation to move the traffic away from the affected resources. We expect a full recovery of connectivity to SDCX servers as error rates begin to decrease. We will continue to monitor to make sure services are operational once more. Customers may still see intermittent issues with MediaShuttle On-Premises share portals and jet jobs while the issue resolves.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:21</var> EST</small><br><strong>Investigating</strong> - We are investigating intermittent connectivity issues with SDCX servers. Customers may have issues browsing on-premises share portals to start new transfers with MediaShuttle. Jet customers may have issues with existing jobs being delayed or failing. Cloud based storage and transfers are not affected at this moment.</p>tag:status.signiant.com,2005:Incident/145941012022-12-07T14:22:03-05:002022-12-07T14:22:04-05:00Signiant Console Maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:22</var> EST</small><br><strong>Completed</strong> - The maintenance on the Media Shuttle subscription usage page in the Signiant Console has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:59</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:53</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:44</var> EST</small><br><strong>Scheduled</strong> - The Media Shuttle subscription usage page in the Signiant Console is currently undergoing planned maintenance. The Media Shuttle subscription usage page may be inaccessible to a small group of customers during this time.</p>tag:status.signiant.com,2005:Incident/128544362022-11-14T10:29:54-05:002022-11-14T10:29:54-05:00Media Engine Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:29</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>11:32</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Scheduled</strong> - Media Engine will be undergoing maintenance during this time. Search results may be delayed during the maintenance window.</p>tag:status.signiant.com,2005:Incident/111075402022-09-12T14:18:26-04:002022-09-12T14:18:27-04:00Increased error rates with transfers involving cloud object storage using Azure<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:18</var> EDT</small><br><strong>Resolved</strong> - Monitoring has shown that the fix that was implemented has resolved the issue. We are no longer seeing increased error rates or degraded performance for transfer to Azure cloud object storage.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Performance in all Azure regions should be back to normal.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for the issue with degraded performance of transfers to Azure cloud object storage. All other transfers are unaffected.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for the issue with degraded performance of transfers to Azure cloud object storage. All other transfers are unaffected.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and mitigations are in place to ensure that transfers will succeed. You may still see degraded performance with transfers to Azure cloud object storage. All other transfers are unaffected.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue - You may see degraded performance for transfers to Azure cloud object storage. All other transfers are not affected.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:51</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates for transfers to Azure cloud object storage. All other transfers are unaffected.</p>tag:status.signiant.com,2005:Incident/102116412022-06-10T00:26:48-04:002022-06-10T00:26:49-04:00Delayed start for Jet transfer jobs<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>00:26</var> EDT</small><br><strong>Resolved</strong> - Relief is also being seen on the upstream infrasture provider and we are no longer seeing delayed starts to scheduled Jet transfers.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>00:15</var> EDT</small><br><strong>Monitoring</strong> - We are now starting to see relief in infrasture error rates. Scheduled transfers that have been delayed are proceeding. We'll continue to monitor related services.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>00:08</var> EDT</small><br><strong>Update</strong> - We are continuing to work on mitigating issues where scheduled Jet transfer jobs may be delayed. Additonal outages at AWS are hampering some of these efforts as we see increased error rates across some of their other services. All other Signiant transfers are not affected at this time.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>23:31</var> EDT</small><br><strong>Identified</strong> - We are investigating an issue where scheduled Jet transfer starts may be delayed. Transfers may not start at their scheduled time due to an upstream issue that is currently affecting AWS in the us-east-1 region. We are attempting to route affected services to other resources to combat the increased error rates in the region. All other transfers with Signiant products should continue to be operational.</p>tag:status.signiant.com,2005:Incident/93290362022-02-15T23:30:32-05:002022-02-15T23:30:32-05:00Issues receiving email notifications from Media Shuttle<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:30</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing issues with email notifications.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:06</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing issues receiving notifications at gmail.com email adresses. The intermittent issue appears to be resolved and we will continue to monitor for any increased error rates.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:21</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue where those using gmail.com email addresses may not receive Media Shuttle notification email in a timely manner. Transfers are not affected by this issue.</p>tag:status.signiant.com,2005:Incident/91308582022-01-20T15:38:34-05:002022-01-20T15:38:35-05:00Increased error rates with transfers involving cloud object storage using AWS S3 in the us-west-1 and us-west-2 regions<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:38</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates with transfers involving cloud object storage using AWS S3.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:16</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing Increased error rates with transfers involving cloud object storage using AWS S3 in the us-west-1 and us-west-2 regions. All transfers are working across signiant products. We will continue to monitor to make sure everything is operational.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:08</var> EST</small><br><strong>Update</strong> - We are continuing to address this issue in us-west-1 and us-west-2. We are starting to see some relief in error rates for cloud object storage transfers using S3 in these regions. All other signiant services and transfers are operational.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>14:25</var> EST</small><br><strong>Identified</strong> - We have identified an issue with DNS provisioning for object transfer servers in the us-west-1 and us-west-2 regions. Customers may see increased error rates with cloud object storage transfers using S3 storage in the us-west-1 and us-west-2 regions. We are enacting mitigations in order to resolve the issue. All other signiant services and transfers to other regions and local storage are operational.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>14:08</var> EST</small><br><strong>Investigating</strong> - We are investigating increased error rates with cloud object storage transfers using S3 storage in the us-west-1 and us-west-2 regions<br />All other signiant services and transfers are operational.</p>tag:status.signiant.com,2005:Incident/88550222021-12-15T11:37:22-05:002021-12-15T11:37:22-05:00Increased error rates in AWS/Azure US West regions<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:37</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing errors in west regions, and AWS status page reports full recovery. All transfers are operational at this time. We are continuing to monitor.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:50</var> EST</small><br><strong>Identified</strong> - We have identified issues routing to US West regions in AWS and Azure. We have rerouted traffic to other regions. Customers may have issues transferring to object storage in US West regions. Otherwise all transfers are operational. We will continue to monitor the situation.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Investigating</strong> - We are currently investigating increased error rates in US West regions of AWS and Azure.</p>tag:status.signiant.com,2005:Incident/87816412021-12-07T20:43:36-05:002021-12-09T16:14:38-05:00Increased error rates in AWS us-east-1 region<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:43</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates related to AWS infrastructure outages.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:27</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing any increased error rates. We will continue to monitor AWS to confirm a resolution to any of their outstanding issues. All transfers are operational.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:49</var> EST</small><br><strong>Update</strong> - We have applied mitigations and are no longer seeing increased error rates in S3 compatible storage file operations. All products and transfers should be operational. We continue to monitor our services and AWS's status to confirm resolution to any of their outstanding issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:06</var> EST</small><br><strong>Update</strong> - We continue to monitor the recovery of AWS services. Customers may experience timeouts conducting file operations on portals with S3 compatible storage. All other products and transfers should be operational. We continue to address any outstanding issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:17</var> EST</small><br><strong>Update</strong> - AWS is starting to see recovery on most of it's services. Customers may experience timeouts conducting file operations on portals with S3 compatible storage assigned. All other products and transfers should be operational. We expect to see all things return to operational, as we continue to address any outstanding issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:41</var> EST</small><br><strong>Update</strong> - There continues to be issues with S3 compatible storage Mediashuttle portals. Customers may experience timeouts conducting file operations on portals with S3 compatible storage assigned. All other products and transfers should be operational. We continue to monitor error rates and AWS for resolution of its service outage.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Identified</strong> - While monitoring, we found another issue with S3 compatible storage Mediashuttle portals. Customers may experience issues conducting file operations on portals with S3 compatible storage assigned. All other products and transfers should be operational. We continue to monitor error rates and AWS for resolution of its service outage as we are starting to see their infrastructure return to normal.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:20</var> EST</small><br><strong>Monitoring</strong> - We have addressed remaining issues related to the Signiant console. All products and transfers should be operational. We continue to monitor error rates and AWS for resolution of the outage today (https://status.aws.amazon.com).</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:40</var> EST</small><br><strong>Update</strong> - Some transfers and other web UI features are still experiencing issues in the Signiant conole. Work to address these issues continues. All other transfers should be operational. We continue to monitor AWS for resolution of their wider outage via https://status.aws.amazon.com. They currently have no ETR.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> EST</small><br><strong>Update</strong> - Additional fixes have been applied to Jet resulting in significantly reduced error rates. Some transfers and other web UI features are still experiencing issues, and work to address these is still ongoing. All other transfers should be operational. We continue to monitor AWS for resolution of their wider outage via https://status.aws.amazon.com. They currently have no ETR.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Update</strong> - We are still seeing issues related to Jet jobs where the status and triggers are not reporting correctly. We work towards a mitigation on this issue. All other transfers should be operational. We continue to monitor AWS for resolution of their wider outage via https://status.aws.amazon.com/. They currently have no ETR.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> EST</small><br><strong>Update</strong> - We have restored service to the Signiant console. We are monitoring a new issue where Jet jobs transfers may have issues reporting status. We will continue to work on mitigation strategies for resolving these errors. We also are monitoring AWS for status updates on the larger outage. All other transfers are operational.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Update</strong> - We have signs of recovery on Media Shuttle portals. We continue to see issues with browsing the Signiant console and are working to apply mitigations to combat AWS issues. AWS is reporting some recovery in us-east-1 on https://status.aws.amazon.com/. Transfers continue to be operational at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> EST</small><br><strong>Update</strong> - We continue to see increased error rates on Media Shuttle portals and the Signiant console. Customers may experience timeouts when browsing portals or loading the Signiant console. We await fixes to issues reported by AWS on https://status.aws.amazon.com/. We also continue to apply mitigations to combat the continued issues. Transfers continue to be operational at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Update</strong> - We are seeing increased error rates on Media Shuttle portals and the Signiant console. Customers may experience timeouts when browsing portals or loading the Signiant console. We continue to apply infrastructure mitigations to work around issues with AWS as reported on https://status.aws.amazon.com/. Transfers continue to be operational at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:28</var> EST</small><br><strong>Update</strong> - We are starting to see increased error rates on Media Shuttle portals and the Signiant console. Customers may experience timeouts when browsing portals or loading the Signiant console. We are applying infrastructure mitigations to work around continued issues with AWS as reported on https://status.aws.amazon.com/. Transfers should not be affected at this time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:42</var> EST</small><br><strong>Identified</strong> - We were able to mitigate continuing AWS infrastructure issues at this time. All services and transfers should be operational but we can expect possible intermittent issues due to AWS' continued investigation. We will continue to monitor AWS to see if we have to make changes as required.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> EST</small><br><strong>Update</strong> - We are continuing to investigate the issues with services interacting with the AWS us-east-1 region. We have determined customers have have issues browsing local storage on media shuttle portals. Appless transfers to storage in the us-east-1 region may also have issues. We are narrowing in on an outage in AWS infrastructure and are awaiting updates from AWS to determine what services are affected. In the mean time we continue to make steps to mitigate these issues as much as possible.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Investigating</strong> - We are investigating increased error rates with services interacting with the AWS us-east-1 region. Customers may have issues transfering to storage in AWS us-east-1 region. Jet, Flight, or Media Shuttle transfers may be affected by this issue. We are taking steps to mitigate issues in that region and will provide further updates as we continue to investigate.</p>tag:status.signiant.com,2005:Incident/85392882021-11-15T12:02:00-05:002021-11-15T12:02:01-05:00Increased error rates with console.signiant.com<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>12:02</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates and all functionality is restored.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Monitoring</strong> - We have resolved issues relating to file search operations on console.signiant.com. We continue to monitor and will address any inconsistent results. All console operations and transfers are working at this time.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:58</var> EST</small><br><strong>Update</strong> - We are continuing to address the issue where some customers may encounter errors conducting file search operations or using the management interface. We are working to restore service completely. Transfers remain unaffected.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:11</var> EST</small><br><strong>Identified</strong> - We have applied some mitigations to allievate the error rates in console.signiant.com. Some customers may still encounter errors conducting file search operations or using the management interface. Transfers are not affected.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:37</var> EST</small><br><strong>Investigating</strong> - We are investigating increased error rates with console.signiant.com. Some customers may encounter errors conducting file search operations or using the management interface. Transfers are not affected.</p>tag:status.signiant.com,2005:Incident/84689722021-11-11T16:00:40-05:002021-11-11T16:00:40-05:00Signiant Console Maintenance<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Scheduled</strong> - The Media Shuttle subscription usage page in the Signiant Console is undergoing planned maintenance.</p>tag:status.signiant.com,2005:Incident/81604522021-11-03T16:00:29-04:002021-11-03T16:00:29-04:00Signiant Console Maintenance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Update</strong> - Database maintenance continues while we resolve a few unanticipated issues. The Media Shuttle subscription usage page will return soon.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Scheduled</strong> - The Media Shuttle subscription usage page in the Signiant Console is still undergoing planned database maintenance. We are working to get it back up and running as soon as possible.</p>tag:status.signiant.com,2005:Incident/80489412021-10-05T15:30:30-04:002021-10-05T15:30:30-04:00Signiant Console Maintenance<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:24</var> EDT</small><br><strong>Scheduled</strong> - The Media Shuttle subscription usage page in the Signiant Console is currently undergoing planned database maintenance. We expect to be back up and running as soon as possible.</p>tag:status.signiant.com,2005:Incident/80473492021-09-21T15:02:30-04:002021-09-21T15:02:30-04:00Backend infrastructure maintenance<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>11:43</var> EDT</small><br><strong>Scheduled</strong> - We will be using this maintenance window to conduct a switchover for some of our backend communication infrastructure used by SDCX servers. Customers may experience slow or interrupted browsing of Media Shuttle share portals during this time. Transfers will be unaffected.</p>tag:status.signiant.com,2005:Incident/79653072021-09-10T15:20:29-04:002021-09-10T15:20:29-04:00Jet Search Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>15:20</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Scheduled</strong> - Preventative maintenance will be performed on the Jet Search functionality for the next 30 minutes. Search results may be incomplete during this time.</p>tag:status.signiant.com,2005:Incident/67963932021-04-20T16:59:44-04:002021-04-20T16:59:44-04:00Increased error rates with console.signiant.com<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing login issues with console.signiant.com.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:15</var> EDT</small><br><strong>Update</strong> - We are no longer seeing login issues in console.signiant.com and continue to wait for full resolution from our authentication provider. We will continue to monitor things to confirm all service is restored.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Monitoring</strong> - We are no longer seeing login issues in console.signiant.com as our authentication provider is providing mitigating fixes. We will continue to monitor things to make sure all service is restored.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Update</strong> - Our authentication provider (Auth0) continues to work on a resolution (https://status.auth0.com/). Some clients may encounter timeouts when attempting to log into console.signiant.com. Transfers are not affected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Update</strong> - Our authentication provider (Auth0) is currently working on a resolution. Some clients may encounter timeouts when attempting to log into console.signiant.com. Transfers are not affected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Update</strong> - Our authentication provider (Auth0) has identified an issue and are looking into a resolution. Some clients may encounter timeouts when attempting to log into console.signiant.com. Transfers are not affected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Update</strong> - There are continued login issues with console.signiant.com due to an outage with our authentication provider (Auth0). Some clients may encounter timeouts when attempting to log into the console. The service provider is conitnuing to action the situation and we will pass on any new updates. Transfers remain unaffected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:34</var> EDT</small><br><strong>Update</strong> - We continue to have login issues with console.signiant.com due to an outage with our authentication provider (Auth0). Some clients may encounter timeouts when attempting to log into the console. We await updates on a resolution. Transfers remain unaffected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the login issues to be due to an issue with our authentication provider (Auth0). See https://status.auth0.com/incidents/zvjzyc7912g5 for more information.<br /><br />Transfers remain unaffected.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates with console.signiant.com. Some clients may encounter timeouts when attempting to log into the console. Transfers are not affected.</p>tag:status.signiant.com,2005:Incident/66594832021-04-01T19:04:53-04:002021-04-01T19:04:53-04:00Increased error rates with transfers involving cloud object storage using Azure<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>19:04</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates with cloud object storage transfers using Azure storage.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:43</var> EDT</small><br><strong>Monitoring</strong> - We are no longer seeing increased error rates with cloud object storage transfers using Azure storage as Azure is mitigating the issue. All transfers should be operational at this time and we will continue to monitor the situation.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:35</var> EDT</small><br><strong>Update</strong> - Microsoft has identified an issue with Azure DNS affecting multiple Azure services. We will continue to monitor their status page for further details. (https://status2.azure.com/). Transfers to Azure storage in all regions may see increased error rates. Transfers to other cloud storage, and on premise storage, are not affected at this time and remain operational.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Identified</strong> - Microsoft has an acknowledged that there is an emerging issue with Azure services. We will continue to monitor their status page for further details. (https://status2.azure.com/). Transfers to Azure storage in all regions may see increased error rates. Transfers to other cloud storage, and on premise storage, are not affected at this time and remain operational.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates with cloud object storage transfers using Azure storage in all Azure regions. We believe there may be a global Azure issue and are waiting on more information from Microsoft Azure. Transfers to other cloud storage, and on premise storage, are not affected at this time and remain operational.</p>tag:status.signiant.com,2005:Incident/62212892021-02-08T15:19:41-05:002021-02-08T15:19:42-05:00Increased error rates with console.signiant.com<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:19</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates with console.signiant.com</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Monitoring</strong> - Our mitigation procedure has stablized the environment. We are no longer seeing timeouts when displaying elements in the management console. We will conitnue to monitor the environment for any additional spike in error rates.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:49</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue. We have implemented some mitigation strategies to improve the timeouts. Some clients may still encounter timeouts when loading pages in the management interface. Transfers remain unaffected.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:21</var> EST</small><br><strong>Investigating</strong> - We are investigating increased error rates with console.signiant.com. Some clients may encounter timeouts when loading pages in the management interface. Transfers are not affected.</p>tag:status.signiant.com,2005:Incident/56538102020-11-25T11:12:36-05:002020-11-25T11:12:36-05:00Increased error rates with the Media Shuttle portal management interface<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>11:12</var> EST</small><br><strong>Resolved</strong> - We are no longer seeing this issue and is resolved.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Monitoring</strong> - We are no longer seeing increased error rates with the Media Shuttle portal management interface. We will continue to monitor the service for changes. All transfers are operational.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Identified</strong> - We've identified an issue that was causing increased error rates. We are mitigating the issue by rerouting traffic to other infrastructure. We expect browsing to local storage to resume shortly. All other transfers remain unaffected.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:20</var> EST</small><br><strong>Investigating</strong> - We are investigating increased error rates with the Media Shuttle management interface. Customers may have issues browsing local storage on share portals. Transfers to all other portals continue to be operational.</p>tag:status.signiant.com,2005:Incident/47235952020-07-28T07:42:59-04:002020-07-28T07:43:00-04:00Increased error rates with Media Shuttle APIs<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:42</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates and all services are operating normally.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:40</var> EDT</small><br><strong>Monitoring</strong> - Our monitoring system has indicated that things have improved, and the upstream service provider has indicated they are no longer seeing any errors.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>07:04</var> EDT</small><br><strong>Update</strong> - A Mitigation hs been implemented by the upstream service provider. We are continuing to monitor the upstream service provider and will continue to post updates until the issue is resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>06:29</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the upstream service provider and will continue to post updates until the issue is resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>05:58</var> EDT</small><br><strong>Identified</strong> - An issue has been identified with an upstream service provider in the East US Region. <br />All other Signiant Services are unaffected.<br />We will continue to monitor the upstream service provider for updates.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>05:55</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is affecting MediaShuttle Cloud. There could be Increased error rates with Media Shuttle APIs for a small number of customers</p>tag:status.signiant.com,2005:Incident/39479342020-04-23T18:46:53-04:002020-04-24T12:15:22-04:00Increased error rates in initiating Media Shuttle transfers and browsing on premises storage<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:46</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates and all services are operating normally.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:13</var> EDT</small><br><strong>Monitoring</strong> - Our monitoring system has indicated that things have improved, and the upstream service provider has indicated they are no longer seeing any errors. We will continue to monitor to ensure there is full resolution of the issue.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>17:54</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the upstream service provider and will continue to post updates until the issue is resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>17:28</var> EDT</small><br><strong>Identified</strong> - An issue has been identified with an upstream service provider in the East US Region.<br /><br />As previously indicated customers using older Media Shuttle Storage servers may be affected, depending on their location.<br /><br />All other Signiant Services are unaffected.<br /><br />We will continue to monitor the upstream service provider for updates.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is affecting a small number of customers.<br /><br />Increased error rates have been reported when initiating Media Shuttle transfers for portals that are backed by older versions of the Media Shuttle Storage Server. Customers may also see issues browsing on premises storage.<br /><br />There could also be a lack of progress indication for Appless transfers at this time.<br /><br />Portals backed by newer versions of the Media Shuttle Storage Server or SDCX servers, as well as any portals backed by object storage are unaffected. Existing transfers are also unaffected.</p>tag:status.signiant.com,2005:Incident/38521322020-04-08T10:17:59-04:002020-04-08T13:46:48-04:00Media Shuttle portal pages slow to load<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been applied and we are monitoring.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Identified</strong> - We have identified an issue and a fix has been applied.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:31</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where Media Shuttle portals are slow to load, and may be throwing 504 errors.</p>tag:status.signiant.com,2005:Incident/37638022020-03-22T09:06:55-04:002020-03-22T09:06:56-04:00Increased error rates with transfers involving cloud object storage using Azure in the West Europe region<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:06</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing increased error rates and all transfers remain operational.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Monitoring</strong> - Error rates have returned to normal for cloud object storage transfers using Azure storage in the West Europe region. We are no longer seeing infrastructure configuration issues and traffic is restored. All Signiant transfer should be operational at this time. We will continue to monitor the error rates for any changes.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:22</var> EDT</small><br><strong>Identified</strong> - We have identified a configuration issue with cloud object storage transfers using Azure storage in the West Europe region. We routing traffic around the affected infrastructure to mitigate the issue in that region as we apply a fix. All other Signiant transfers continue to be operational at this time.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>07:48</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates with cloud object storage transfers using Azure storage in the West Europe region. All other transfers to other Azure regions and AWS object storage remain operational.</p>