Issues receiving email notifications from Media Shuttle

Incident Report for Signiant Cloud Services

Resolved

We are no longer seeing issues with email notifications.

Posted Feb 15, 2022 - 23:30 EST

Monitoring

We are no longer seeing issues receiving notifications at gmail.com email adresses. The intermittent issue appears to be resolved and we will continue to monitor for any increased error rates.

Posted Feb 15, 2022 - 23:06 EST

Investigating

We are investigating an issue where those using gmail.com email addresses may not receive Media Shuttle notification email in a timely manner. Transfers are not affected by this issue.

Posted Feb 15, 2022 - 22:21 EST

This incident affected: Media Shuttle (Portal Interface, Cloud Transfers) and Jet (Console).