Resolved -
We are no longer seeing increased error rates.
Mar 20, 11:46 EDT
Monitoring -
We determined that increased error rates seen were only apparent to our monitoring software and no customer transfers should have been affected. We'll continue to monitor and all transfers are operational.
Mar 20, 11:37 EDT
Identified -
We have identified an issue that was causing increased error rates on Media Shuttle app-less transfers. A remediation is being deployed and error rates are returning to normal.
Mar 20, 11:32 EDT
Update -
We are continuing to investigate increased error rates with Media Shuttle app-less transfers to portals. All other transfers continue to be operational.
Mar 20, 11:19 EDT
Investigating -
We are investigating increased error rates with Media Shuttle app-less transfers involving transfers to and from storage on portals. All other transfers, and transfers with the Signiant app are operational.
Mar 20, 10:49 EDT